How ROROS handles customer and messaging data.
This Privacy Policy explains what information ROROS Mobile Auto Detailing collects, how it is used, and how appointment and messaging consent records are handled.
Information We Collect
We may collect your name, phone number, email address, service address, vehicle details, appointment details, payment-related job information, message history, and any notes you provide when requesting service, booking an appointment, calling, or texting us.
How We Use Information
- Schedule, confirm, and complete detailing appointments.
- Send appointment confirmations, reminders, service follow-ups, and customer support responses.
- Maintain customer history, vehicle records, and internal service notes.
- Improve service quality, operations, and customer communication.
- Comply with legal, carrier, and messaging-platform requirements.
SMS and Call Consent
If you provide your phone number, you may receive calls about your appointment. Text messages are sent only when you separately opt in, such as by selecting the SMS consent checkbox in the booking form, replying START, or giving direct consent when scheduling by phone or in person.
SMS messages may include booking confirmations, service updates, reminders, review requests, and rebooking follow-up. Message frequency varies. Message and data rates may apply. Consent to receive texts is not required to buy services.
You can opt out of text messages at any time by replying STOP. You can get help by replying HELP or by contacting us directly.
Text messaging originator opt-in data and consent will not be shared, sold, rented, or exchanged with third parties or affiliates for marketing or promotional purposes.
How We Share Information
We do not sell customer data. We may share limited information with trusted service providers only as needed to operate the business, such as booking infrastructure, payment tools, review platforms, hosting providers, analytics, or messaging providers.
Those providers may only use the information needed to perform their service for us.
Data Retention and Security
We keep customer and appointment records for business operations, service history, repeat service support, and recordkeeping. We use commercially reasonable administrative and technical measures to protect stored information, but no method of storage or transmission is guaranteed to be completely secure.
Your Choices
- Reply STOP to opt out of text messaging.
- Reply START to opt back in after opting out.
- Reply HELP for messaging help.
- Contact us to update or correct your customer information.